VoIP technology enables you to communicate from virtually any location around the globe as long as you have a stable internet connection and compatible devices. Furthermore, it offers various features like video conferencing and instant messaging for added convenience.
Some of the top VoIP services for small businesses provide over 30 advanced communication features and CRM integration, at competitive pricing and easy setup.
1. Vonage
VoIP services enable you to make economical international calls from smartphones, landlines and other devices. Most providers offer flexible plans with various calling minutes and ways to reduce call costs by adding more lines; SMS texting services, video conferencing platforms and cross-platform usability features also make these VoIP services ideal for teams on the move. When shopping around for these services be sure they offer security protections and responsive customer support so that you get the most from using them.
Vonage offers reliable business phone systems at competitive pricing; however, their pricing structure can become costly as your scale up. Furthermore, many customers have reported experiencing issues with Vonage customer support and product features.
Calilio provides a robust communications platform suitable for business and personal use, including phone, chat and video meetings with over 80 integrations and AI virtual assistants to simplify workflow. Plus, Calilio comes equipped with an intuitive user portal so managers and admins can track system statuses and team trends easily.
2. Freshdesk
Freshdesk is an all-in-one VoIP software platform, featuring support ticketing and forums for customer service as well as VoIP call features. It can help your business save on international calling costs with virtual phone numbers in 50 countries to connect with customers globally and automatically detect each contact’s local time zone for optimal reachability.
Your team can quickly prioritize and respond to tickets with its support center designed like an email inbox, making prioritization and response straightforward. Each ticket can be tagged and filtered based on priority, team or agent – in addition to auto-replies to ensure responses reach contacts on time.
FreJun is an economical, feature-packed alternative to Talk360 for businesses searching for an international phone system solution. Its HD voice quality ensures clear calls without lag or disruption even at high call volumes; plus its competitive international call rates make it an excellent fit for expanding businesses looking to grow globally. This makes FreJun the ideal solution for expanding businesses that wish to expand internationally.
3. CallHippo
CallHippo offers a versatile set of tools for business communication, from virtual phone numbers and IVR systems to flexible plans and comprehensive controls that help streamline internal and external interactions, thereby helping businesses reduce operational costs. In contrast to other VOIP services, CallHippo offers free trial periods so users can evaluate its tool before committing to paid plans.
This tool enables teams to make and receive calls with local, toll-free, and international phone numbers; use unified messaging; voicemail-to-email functionality; real-time call analytics to monitor team performance; cross-platform message management to facilitate seamless communication among teams bridging geographical gaps and time zones; real-time call analytics feature for sales managers to monitor team performance when necessary.
CallHippo has some drawbacks that limit its effectiveness for small businesses, however. Users have reported issues with quality of call recordings and poor mobile functionality, and some features such as customizable greeting are locked behind higher tiers; Holiday routing cannot even be utilized with this tier!
4. Nextiva
Nextiva’s unified communications platform makes scaling customer service across locations and channels easy, offering multisite management centralized control as well as tools for PCI/HIPAA compliance, making it the go-to choice for retail chains and healthcare networks alike.
With its extensive third-party integration app store, their platform connects to email systems, CRM apps like Salesforce and HubSpot, helpdesk tools like Zendesk and Zoho and hardware solutions like deskphones from Cisco Poly Yealink Vtech as well as VoIP-enabled softphones and mobile applications.
Nextiva stands out from competitors by providing more sophisticated call-routing features than most, with advanced plans offering queue heatmaps and wallboards, historical voice analytics scorecards, as well as visual dashboards with call metrics from visual dashboards on visual dashboards for its Core plan; Engage and Power Suite add IVR routing based on language, product expertise and more while engaging and Power Suite add sentiment-driven AI features that cheaper alternatives such as Dialpad provide standard phone users. However, its software interface may be confusing for some teams.
5. Global Call Forwarding
Global call forwarding can reduce costs for businesses and individuals with global customers. Calls and customer details sync automatically, making it simple for agents to respond promptly and customize customer experiences – elevating productivity, efficiency and quality support service provision simultaneously.
Choose virtual numbers in over 160 countries to build relationships with both local and global customers, then forward all incoming calls to a business number or softphone, so customers pay local rates while businesses avoid international calling fees. This flexible solution is perfect for small businesses, startups and remote workers with international clientele.
Look for a provider with features such as voicemail-to-email transcription and call recording, budget flexibility and compatibility with preferred devices, browser-based solutions or offline calling, secure end-to-end encryption and clear privacy policies – essential elements to ensure both security and customer satisfaction.
